At The Healing Rose, we believe holistic wellness is about how you care for yourself, the quality of the products you use on your skin and put into your body, and the ability to truly connect with others. For us, that means every interaction reflects true human connection. 

As our Co-Founder and CEO, I carry a personal responsibility for ensuring our customers feel cared for, through both our products and our interactions. Our goal is to foster a connection to general wellness, whether using a salve for sore joints, a bath soak for an indulgent moment of self care, or reaching out to us for guidance on any of our products. 

We hope you always feel the warmth, honesty, and presence of a genuine relationship with us.

Customer service can often feel automated, impersonal, and cold, and that is not the experience we want for you. We prefer to build genuine relationships through honest conversations in support of your wellness journey. When you reach out to The Healing Rose, you will find a true human presence on the other end; someone who is happy to offer active listening, empathy, and a friendly voice to guide you with care. Superb customer service is a compliment to our intentionally-crafted products, and is part of our commitment to offering you support.

Our lines of communication are always open and always honest. When you use our online chat feature, you can rest assured knowing it is always a person, never a robot. Oftentimes, it is my COO and Co-Founder Zach or myself personally speaking with you.

Ways to Speak with a Real Person on Our team

1. Email us at info@thehealingroseco.com
2. Use the LiveChat Feature to message us to talk to a real person. If it’s late at night, you can still push through a message we will get back to the next day.
3. Call us at 978-409-1091 to talk to a real person Monday-Friday 9am-5pm
4. Local to Us? Stop by to Visit Us Monday-Friday 9am-5pm at The Healing Rose, 23 Hale Street, Units G & H, Newburyport, MA 01950
5. Visit us at one of our dozens of events, trade shows, or pop-ups around the northeast. You can meet our team, try all the products, and ask us any questions you may have.

Some customers have wondered if quick replies mean they’re talking to a robot. In reality, I can sometimes answer almost instantly because I see your question as you type, and many inquiries are familiar to me after years of helping. Other times, I take a few minutes to gather my thoughts because your question deserves a careful, personalized response. Unlike AI, my goal isn’t speed for the sake of speed. It’s to offer you clarity, reassurance, and care.

Over the years, Zach and I have had countless conversations with customers through chat, email, and phone calls. More than a speedy Q&A session or a transactional clarification, these conversations are opportunities for me to connect, to listen, and to share. Some of these conversations have even grown into lasting friendships, a gift I never take for granted.

As a small family-owned business, we believe in the value of community, and are grateful to be deeply rooted here. To us, you are more than just a customer. You are the people we see at the park and at the grocery store. Your children attend preschool with our children. You are our neighbors and our friends. 

At The Healing Rose, we believe wellness grows stronger when it is nurtured in community and connection. We encourage you to reach out directly any time you have a question, as well as any time you need guidance, support, or connection. We are here for you, and we are excited to hear from you.

Be well,
Laura