Shipping
Processing time Orders are processed and shipped within 1-3 business days. Business days do not include weekends or holidays. Once your order ships, you'll receive a confirmation email with tracking information.
Where we ship We currently ship to all 50 U.S. states.
Shipping cost Shipping costs are calculated at checkout based on the weight and contents of your cart. The exact cost will be shown before you complete your purchase.
Delays While we do our best to get your order out quickly, processing and delivery times may occasionally be affected by high order volume, weather, or carrier delays outside our control.
Returns
We want you to love your Healing Rose products. Because our items are organic wellness and skincare products, we're only able to accept returns for items that arrive defective, damaged, or otherwise unusable.
Return window If your item is defective, damaged, or unusable, please contact us within 14 days of delivery.
How to start a return Email our team at [orders@thehealingroseco.com] with your order number and a description (and photo, if possible) of the issue. You can also use our Contact Us form and include your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Return shipping
- If your item is defective or arrived damaged, we will cover the cost of return shipping and send a replacement or issue a refund.
- If a return is approved for any other reason at our discretion, return shipping is the customer's responsibility.
Refunds Once we receive and inspect your returned item, we will notify you of the approval status of your refund. Approved refunds are issued to your original payment method within 5 business days of receiving the returned item.
What doesn't qualify Because of the nature of our products, we're unable to accept returns simply due to a change of mind, or for items that have been used, unless the item is defective, damaged, or otherwise unusable.
Negative reaction If you experience a negative reaction from any of our products, please stop use and reach out to us through the support channels.
Not quite the right fit? If a product just isn't working out for you, we still want to hear from you. Reach out to our team, in many cases we're happy to send you a different product to try at no additional cost.